Terms and Conditions of Service

1. Who we are

Andes Sync is a technology company based in Medellín, Colombia, that develops software, sales applications, IoT systems and specialized platforms such as Andes Tech CMMS. By creating an account or using andesync.com you accept these terms.

2. Services and business models

• Commission-based apps: we provide you with a sales application or online store under your brand, hosted and maintained by us, as a service. You pay a one-time setup of US$50 (charged in Colombian pesos: $ 200.000 COP), which covers configuration, cloud deployment and an included subdomain, plus a 10% commission on the sales processed by the application. A prior assessment of the business is required.
• Business software: custom development with a monthly fee for maintenance, support and SLA.
• IoT and hardware: sale and installation of devices plus a monthly platform fee.
• Andes Tech CMMS: license for the medical equipment management platform.

The specific conditions for each client (scope, prices, timelines and ownership of deliverables) are defined in the proposal or commercial agreement we sign, which prevails over these terms on specific matters.

3. The commission model is a service, not the purchase of software

Under the commission model we do not sell you software or build a custom product that becomes yours. We grant you the right to use an application built on the Andes Sync platform while the service is active. That is why you do not pay for development: we cover it in exchange for the commission on your sales.

This right of use is personal, non-exclusive and may not be transferred, sublicensed or assigned to third parties. The application runs on our servers and is maintained, updated and protected as part of the service.

If you need software that you own (with delivery of the source code), we offer it under the Business software model, with its own quote and an agreement that defines ownership of the deliverables.

4. Intellectual property: what belongs to Andes Sync and what belongs to you

Belongs to Andes Sync (and is not handed over when the service ends):

• The platform, the source code, the structure and architecture of the applications, the databases (their design and structure), templates, components, integrations and the admin dashboard.
• The designs, visual adaptations and improvements we make on that platform for your application, even if they were made with your business in mind.
• The servers, the infrastructure, the subdomain (yourbusiness.andesync.com), the documentation and the technical know-how we use to provide the service.
• The brands, names and logos of Andes Sync and Andes Tech.

Belongs to you (and always will):

• Your brand: your business name, logo, distinctive signs and registered trademarks.
• The content you give us: photos, texts, descriptions, prices and your catalog of products or services.
• Your business data: your customers, your orders and your sales.

While the service is active you authorize us to use your brand and content solely to provide the service. We will only show your application as a success story or in our portfolio with your authorization.

5. Andes Sync trademarks

Andes Sync™, Andes Tech™ and their logos are trademarks of Andes Sync. They may not be used, copied or imitated (in company names, domains, social media, advertising or products) without our prior written authorization.

The content of andesync.com (texts, design, graphics and code) is protected by copyright law. It may not be reproduced without authorization.

6. Domains and web addresses

• Included subdomain: with the setup, your application is published on an Andes Sync subdomain (for example yourbusiness.andesync.com) at no extra cost. It is connected directly to our platform, so sales, settlements and support work from day one.
• Own domain: if you prefer your own domain (for example yourbusiness.com), it costs an extra US$12.50 per year (charged in Colombian pesos: $ 50.000 COP), billed together with the setup and then at each annual renewal. The domain must be available for purchase; you can check it beforehand in the Hostinger domain search.
• With your own domain, the application connects to the Andes Sync platform through an API (secure endpoints) to record sales, commissions and metrics.
• If the chosen domain is not available at the time of purchase, we will propose alternatives or refund the domain fee.
• If you do not renew your own domain, the application will remain available on the Andes Sync subdomain.
• Your own domain carries your brand name: if you cancel the service and are up to date with payments, you may request its transfer to your name. Transfer costs are on you.

7. Account and activation

You can sign up for free. Your account remains pending activation until we complete the assessment and the conditions of the chosen plan are met. In the meantime you will have access to the dashboard and support, but not to the operational modules.

You are responsible for the accuracy of the information you give us and for keeping your password secure. Let us know immediately if you suspect unauthorized use of your account.

8. Payments and commissions

The setup is paid online from your dashboard through Wompi (card, PSE, Nequi or Bancolombia) in Colombian pesos, and you receive the receipt by email. It is a one-time payment for configuration and deployment and is non-refundable once the build has started, except as stated about unavailable domains.

Under the commission model, the money from your sales goes directly to your payment gateway account. Every sale is recorded in your dashboard and, at the close of each month, we send you the statement with the commission for the period, which you pay online from the dashboard by the date indicated.

If a statement is not paid on time, we will notify you. If 15 days pass after the due date without payment, we may suspend the application until you catch up. Other plans are invoiced according to the commercial agreement.

9. Support and availability

We handle requests through the ticket system according to their priority: critical within 2 hours, normal within 24 hours and improvements within 72 hours. We make our best effort to keep the platform available, but interruptions may occur due to maintenance or causes beyond our control.

10. Acceptable use

You may not use the platform for illegal activities, to sell prohibited products, to send spam, to breach the security of the system or to access other clients' data. We may suspend accounts that break these rules.

11. Personal data

The processing of personal data is governed by our Privacy Policy. When we process your buyers' data we do so as processors, following your instructions; you, as the controller, must have their authorization, including authorization to share their data with the providers that help us deliver the service. If you use "Ask your business", the data needed to answer you is sent to Anthropic, our artificial intelligence provider in the United States, as explained in the policy.

12. Limitation of liability

Andes Sync is not liable for indirect losses, lost profits or failures of third-party services (payment gateways, internet or messaging providers). Our total liability is limited to the amount paid by the client in the three months prior to the event giving rise to it, unless the law provides otherwise.

13. Cancellation of the service: what happens to your application

You can cancel the service whenever you want by giving us 30 days' written notice (email or support ticket). There is no minimum term.

When the service ends:

• We deactivate your application or store and stop hosting it. The subdomain returns to Andes Sync.
• We do not hand over the source code, the structure, the templates, the databases or the design of the platform, nor do we transfer them to another provider, because they are the property of Andes Sync (section 4).
• We do hand over your data: your product catalog and content, your customers, your orders and your sales history, in spreadsheet files (CSV or Excel), within 15 days of your request.
• If you have your own domain and are up to date with payments, you may request its transfer (section 6).
• We keep your data for 30 days after termination so you can request it; then we delete it, except what the law requires us to keep.

Commissions on sales made before termination and any other outstanding amounts remain payable.

We may also terminate the service for breach of these terms (for example, non-payment or misuse), after notifying you by email.

14. Governing law and contact

These terms are governed by the laws of the Republic of Colombia. For any questions write to us at admin@andesync.com.